Legal

Delivery Policy

Where we deliver, how long it takes, takeaway, and what happens if nobody is home.

Last updated 15 October 2026

The short version

  • Check your area at checkout
  • Takeaway is ready at our outlet
  • Keep your phone on for the rider
  • Times are estimates and can vary with traffic and weather

Where we deliver

We deliver from our kitchen in Kharghar, Navi Mumbai, Maharashtra, India to the areas listed at checkout. Type your address or area at checkout and it will tell you if we deliver there. We deliver only within India and do not ship outside our local area.

Delivery and takeaway

  • Delivery. We deliver to the address on your order. The delivery charge, if any, is shown at checkout before you pay.
  • Takeaway. Choose takeaway and collect your order from our outlet when it is ready, with your order number.
  • Pre-orders and plans. Delivered on the day and time slot you choose, as long as you have ordered before the cutoff shown.

How long it takes

The time shown at checkout is an estimate. It depends on how busy the kitchen is, the distance, traffic and weather. We will tell you if a delay is long.

When you are not there

Please keep your phone on. Our rider will call if they cannot find you. If nobody is available to receive the order after reasonable attempts, we may have to bring it back; for orders paid in advance or from a plan or wallet, that delivery is still charged because the food has been prepared for you.

Looking after the food

Our food is fresh, so keep it refrigerated as soon as it arrives and use it within the time written on the label. If a box looks damaged or warm when it arrives, tell us straight away.

Delivery problems

Missing, wrong or damaged items: tell us within 2 hours using the Contact page and see our Refund Policy.