Who is responsible for your information
Our Paw Stories, a brand of Our Hunger Stories (a proprietorship), Kharghar, Navi Mumbai, Maharashtra, India, decides why and how your personal information is used on this website. In this page "we" means us. We handle personal information under India's Digital Personal Data Protection Act, 2023.
What we collect
- Your name, phone number and, if you give it, your email address.
- Your delivery addresses and delivery notes.
- Your pet's name, species, age and weight, and any allergy or health note you give us, so we can cook and portion for them.
- Your orders, payments (the amount, the method type and Razorpay's reference; never your card or UPI PIN details), plans, wallet entries and messages with us.
- Your preferences, such as dishes you like or skip, and whether you agree to receive offers.
- Basic technical information when you use the website (device, browser and pages visited), and a sign-in token stored in your browser.
Why we use it
- To take, cook, deliver and bill your orders, and to run your plan or wallet.
- To sign you in with a one-time code, and to keep the service safe.
- To send you messages about your order, delivery and account, by WhatsApp, SMS or email.
- To send offers and news only if you have said yes. You can say no at any time and we will stop.
- To meet legal, tax and accounting duties, and to settle disputes.
Who we share it with
Only people who need it to serve you: our payment provider (Razorpay), our delivery riders (your name, phone number and address, for that delivery), the services that send our messages (WhatsApp, SMS and email providers), our cloud hosting provider (Amazon Web Services, in India) and our accountants. We do not sell your personal information.
How long we keep it
We keep your account and orders while your account is active, and keep invoices and payment records for as long as tax and accounting law require. You can ask us to delete your account; we will delete what we are not required to keep.
Your choices and rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop sending you offers, and you can withdraw consent you have given. You can do much of this yourself under Account → Privacy & data, or ask us through the Contact page. You may also nominate someone to act for you. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Grievances
For any concern about your personal information, contact the proprietor through the Contact page. We will acknowledge within 3 working days and aim to resolve within 30 days.
Security
Your information is stored on encrypted infrastructure with access limited to our team. No system is perfectly secure, so please tell us at once if you notice anything unusual.
Changes
If we change this page, the date at the top will change. If the change matters to you, we will tell you.